For travelers, a spa treatment - the
hot stone massage, the seaweed body wrap - is a luxury,
a guilty bit of pampering indulged in during a vacation
or business trip.But to
any high-end hotel that hopes to stay competitive, the
spa is a necessity.
The spa experience is becoming so
engrained into American culture that travelers expect a
state-of-the-art spa to be part of the hotel experience,
like room service or valet parking, industry experts
say.
"Hotel spas are now seemingly
ubiquitous," said Mark Woodworth, president of
Atlanta-based PKF Hospitality Research, a consulting
firm. "Over the past decade, hotels across the nation
have added spa operations to meet escalating consumer
expectations and to increase revenues and profit."
Even the almost-100-year-old U.S.
Grant Hotel in downtown San Diego is getting into the
act with the planned construction this spring of a $5
million, 9,000-square-foot spa and fitness room.
Mark Dibella, director of media
and community relations for the U.S. Grant, said the
hotel is going for the coveted fifth star with the
addition of the spa.
"The U.S. Grant always maintained
a reputation in the mid-tier of hotels, but stepping
into the luxury tier it becomes part of the
international marketplace, and you have to have a spa
component," Dibella said. "The indulgent services - the
all-about-you amenities - are expected."
And for the financial bottom
line, those services are desirable, hotel industry
experts say. Spas not only help drive consumer decisions
in lodging, but they are increasingly becoming an
important profit generator for hotels and resorts.
A study of resort and urban hotel
spas' expense and profit data for 2005 and 2006 found
that a 9.7 percent increase in spa revenues resulted in
an 11.3 percent gain in spa department profits in 2006,
according to a PKF report released in January.
The 9.7 percent increase compared
favorably with the 8.2 percent increase in hotel
revenues and a 5.9 percent average gain in sales from
all other hotel departments, according to the report.
"A spa used to be a support tool
for a hotel; now it is really a business driver," said
Rob Sapp, director of marketing for Four Seasons Resort
Aviara in Carlsbad, Calif. "A destination resort will
feature golf and tennis, but we are finding that the spa
is also a key reason people come back. They want to
rejuvenate and escape the pressures of work."
Aviara spent about $3.5 million
to almost double the size of its spa in 2001. The
15,000-square-foot spa, which includes 20 treatment
rooms, a solarium lounge, whirlpools, saunas and steam
rooms, now generates the highest profit margin of any
Four Seasons resort-based spa in North America and South
America, Sapp said.
With the explosive growth of spas
- there are an estimated 14,600 spas in the United
States, with day spas making up the largest segment -
many hotels are seeking ways to stand out from the
crowd, offering increasingly exotic services or finding
market niches.
As part of the recent $65 million
makeover of San Diego's Hyatt Regency Islandia, renamed
the Hyatt Regency Mission Bay Spa & Marina, the hotel is
catering to the environmentally conscious crowd with
Blue Marble, its "eco-friendly" spa.
In this case, eco-friendly means
that the treatments and products used are organic, and
so are the business practices. The spa embraces
conservation, using energy-efficient light bulbs,
low-flow showerheads and recycled paper products, and
has floors of sustainable bamboo.
Kyra Johnson, spa director for
Blue Marble, said Hyatt made a societal and corporate
decision to go green.
"There is definitely a growing
market for people seeking out greener options and ways
they can reduce their own negative environmental
impact," said Johnson. "And it is important for hotels
to offer these lifestyle choices to guests."
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